Software Services & Business Process Outsourcing (BPO)
Scaling a software services or a BPO firm is always challenging without having a PSA (Professional Services Automation) platform set up to support the organization. When the number of employees increase, the key factor that determines profitability is “utilization.” If a services firm cannot maintain a high degree of utilization of its billable employees, then it will sacrifice profitably and eventually its growth.
With ArrowPS, software services firms can not only proactively track staffing, forecasting and hiring very effectively, but they can effectively track time and expense for the work done for the client (or internal) at an activity level and generate profitability alerts at Employee, Revenue/Project and Company Level if required.
